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Frequently asked questions

At Aurelis, quality jewelry begins with the materials it's made from.

We believe in quality craftsmanship, premium materials, and complete transparency about what you're wearing.

Because we believe you should know what you are paying for.

Our jewelry is handmade using precious metals such as 925 sterling silver and genuine gold, rather than inexpensive base metals commonly used in jewelry.

Yes. Aurelis offers jewelry made from genuine gold, including options such as 10K, 14K, and 18K depending on the piece.

The exact gold purity will always be clearly stated on the product page.

We want you to be confident in your Aurelis purchase.

If you are unsatisfied with your order, the items may be returned or exchanged within 14 days of you receiving your order, provided they are unworn, unaltered, undamaged, and returned with their original packaging.

Items that have been customized, engraved, altered, resized, or otherwise made specifically for an individual customer may not be eligible for return or exchange.

For complete eligibility requirements and instructions, please review our Return & Exchange Policy before initiating a return.

Yes, we offer free shipping on all orders. All eligible shipments include tracking so you can track your order.

Orders typically require 2-3 business days before shipment, as each piece is handmade.

To request a return or exchange, please contact us on instagram @aurelis.LA or via email at support@aurelis.com

Please include your order number and the reason for your return or exchange so our team can assist you as efficiently as possible.

Returned jewelry must meet the conditions outlined in our Return & Exchange Policy to qualify for a refund or exchange.